Brighton and Hove Wellbeing Service

frequently asked questions


We hope that our frequently asked questions page will answer any questions that you have. If you can't find your question here, please give us a call on 0300 002 0060 or email us on


+ Is the Wellbeing Service right for me?

Yes, if you are experiencing any of the following:

  • Depression or low mood
  • Anxiety or worry
  • Panic attacks
  • Phobias
  • Stress
  • Obsessive Compulsive Disorder (OCD)

And you are..

  • Ready to make changes in your life
  • Wanting to build on your strengths and learn new coping skills

+ Do I need to be registered with a Brighton & Hove GP to access the service?

The service is available to people registered with a local GP practice or living in Brighton and Hove. If you are not registered with a Brighton & Hove GP, we require confirmation that you are residing in the area (BN1, BN2, BN3 or BN41 postcodes).

+ What do I need to do?

You can refer quickly and easily using the online form on this site. If you can’t refer online or would like to discuss your potential referral you can either:

  • book an appointment with your GP
  • call us directly on 0300 002 0060 (between 8am– 6pm weekdays)

+ When and where will I get support?

We offer telephone and face to face appointments in various locations across the city such as GP practices and community venues, and aim to offer a wide range of appointment times.

If you need any extra support to make the most of your appointment such as large print or translated forms, a language or British Sign Language interpreter, or accessible room please just let us know.

+ How soon will I get help?

Once we’ve received your referral we will offer you an assessment appointment to discuss what support might be most helpful. This first step will generally be a telephone appointment, so please let us know if this is a problem for you.

We aim to offer you this appointment within 4-6 weeks of us receiving your referral.

+ How will you contact me?

We usually try to call you on a mobile phone number if you have one, otherwise we will contact you on your landline. When we call you it is likely to be from a withheld number.

If you prefer email contact, please let us know. If we cannot reach you on the phone we will send you a letter asking you to contact us.

Our phone lines are open Monday to Friday, 8am to 6pm. Our phone lines can get busy at certain times but we will always try to answer your call as soon as possible. Alternatively, you can email us and we will aim to respond within 24 hours.


+ Will anyone else need to know I am using the service??

When we call you, we will always ask you to identify yourself (this will usually involve us asking for you to confirm your date of birth and first line of your address). We will not disclose any information about the nature of our calls until we are confident that we are speaking to you rather than a third party.

We normally send a copy of any letters you receive to your GP, for your medical records. Please let us know if you do not want us to share this information with your Doctor.

+ What do I do if I would like someone else to speak on my behalf?

You can let us know if you would like someone else to speak on your behalf, and specify what actions that person can take in relation to your care (such as appointment booking). We will add a note to your record so that we don’t need to ask you to give this consent each time we speak to them.


+ How long will the appointment last?

Your first appointment will be up to 60 minutes long, usually lasting between 20-45 minutes. We will confirm these details with you when we make contact with you.

+ How will it help me?

You will be able to talk through the issues you feel are important, and be listened to without prejudice.

You will be given advice on next steps and have a chance to explore what support might be most helpful for you.

You may be offered a range of treatment options including educational courses, telephone sessions or online support.

If for any reason our service isn’t right for you, we’ll try to suggest alternatives that are more likely to meet your needs and put you in contact with the right place.

+ What if I can’t attend my appointment?

If you cancel your appointment with more than 24 hours’ notice we can usually offer the appointment time to someone else who needs it. Please call 0300 002 0060 to cancel or re-arrange, or you can email us at

If you are not able to attend your appointments consistently, we may need to discharge you from the service. However, you will still have the option of returning to the service at a time that is more convenient to you.

Assessment and Treatment

+ What if you are not the right service for me?

The Wellbeing Service treats people with mild to moderate anxiety, depression and stress. If for any reason our service isn’t right for you, we’ll try to suggest alternatives that are more likely to meet your needs and put you in contact with the right place. Some of the services we may suggest to you are listed below:

Eating difficulties

Brighton and Hove Eating Disorder Service - Anorexia nervosa; Bulimia nervosa; EDNOS (eating disorder not otherwise specified); Binge eating disorder

Drug and Alcohol difficulties

RUOK? - Young people's substance misuse service

Pavilions - Substance misuse service for adults over 18

Psychiatric difficulties

Assessment and Treatment Service (ATS) - Bipolar Disorder; Psychosis; moderate to severe anxiety and depression; and other mental health difficulties.