write to us
Brighton and Hove Wellbeing Service
177 Preston Road
This is our administrative base. We do not run clinics from this location.
You can call us on 0300 002 0060.
Our lines are open Monday - Friday, 8am - 6pm
Calls to 030 numbers cost the same as calling a geographic numbers (01 and 02) and must be included in inclusive minutes and discount schemes in the same way. For more information about the cost of calls to telephone numbers starting with 030 please visit the Ofcom website.
Please email us with any non-urgent queries and we will aim to respond within 24 hours (Monday - Friday, 8am - 6pm)
How are we doing?
We like to know if you receive a particularly good service from us or if our service doesn't reach a high standard. We also welcome your feedback via our assessment and end of treatment patient surveys. You will receive links to these via text message.
How to make a complaint
If you would like to make a complaint, you can contact the Wellbeing Service directly via the address, email or phone number above. We will reply within 3 days and will aim to come to a resolution with you within 20 days.
If you feel that you need some support with your complaint, you can get help from IHCAS – your local Independent Health Complaints Advocacy Service, who can support you at any stage of the health complaints process. You can contact the IHCAS team:
By telephone – 01273 229002
E-mail – firstname.lastname@example.org
Look at their website www.bh-impetus.org
If you would like free and independent information about local health and social care services including how to access them and what to do if things go wrong, you can contact Healthwatch Brighton and Hove on 01273 234040 (10am-12pm, Monday to Friday) or visit http://www.healthwatchbrightonandhove.co.uk/
Accessing your record
If you wish you access your record in the Wellbeing Service, you can contact us directly by post to the address above or by email. Please be aware that we will require a signed form of authority to ensure that we share information only with your informed consent.
What you need to know:
As an NHS service, we keep information about you and your care to ensure that we can give you the best possible service. We may use this information to:
- Make sure your care is of a high standard
- Plan and develop services
- Check how well we are performing
- Help train staff and support research
- Fund your care
Confidentiality and data protection:
- Everyone working with and in the NHS and social services must keep your information confidential
- Everyone must keep your information secure and share it only when necessary
- Wherever possible we will keep your information anonymous so that it cannot be linked to you
We follow the principles of the Data Protection Act (1988) in the processing of personal information. If you wish to know more about the DPA, you can find further information on the GOV.UK website.
For more information on how we use your data, please read the Wellbeing Service Privacy Notice.
From 25th May 2018, there will be changes to the legislation for data protection. NHS services will no longer be able to charge for providing copies of clinical records to patients, or anyone acting on behalf of the patient.
The Brighton and Hove Wellbeing Service has decided to implement this change from July 2017 to remove barriers that patients may face in accessing their clinical information.